Help Center

We’re here with the help and advice you need to bring your idea to life.  Every guide is trained and excited to work with you, whether you need to check color or you’re looking for a product from a picture.

Our Support team

Have any questions or need to get more information about the product?


Most frequent questions and answers

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. If you are in Buyer Protection, we will provide refund for you. 

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • You are not satisfied with the item you received. 

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

NANAMIS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-21 Business days
Canada, Europe 5-15 Business days
Australia, New Zealand 5-15 Business days
Central & South America 7-20 Business days
Asia 5-15 Business days
Africa 7-25 Business days
Max delivery time – 25 business days.

*This doesn’t include our 2-5 day processing time.

Please be patient, you can check the shipping status through the order tracking, if you have any questions, please contact us.5

Our shipping costs cover only the transportation of the product from our warehouse to the recipient and do not cover any import duties, taxes, or additional fees. Duties, taxes and fees follow local regulations and it is the recipient’s responsibility to be aware of the policies in their country. The recipient alone is fully responsible for payment of any fees or duties generated by their purchase. Thank you for your understanding!

Good news! We get new items daily and often restock our most popular items. Simply visit the product page of your favorite items, and click the green “NOTIFY ME WHEN AVAILABLE” button in the middle of the page. Once the item is restocked, you’ll be notified right away via email!

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we never guarantee that an item will be restocked.

Amanda Lee

Xiao Weixin

Smith Stuart

Adam Aaron

Mike Abbas